Speakers include leading lights and visionaries in the telecoms and utilities world including:

Increase Business Agility, Reduce Costs And Improve Customer Experience Through Process Excellence

Uniting Process Excellence leaders, BPE for Telecoms and Utilities draws on the commonalities of these heavily regulated and customer facing industries enabling you to create a robust framework for the future of Process Excellence in your organisation.

The conference showcases fresh and innovative industry stories and addresses the future evolution and applications of Process Excellence for both short-term tactical cost cutting and long-term strategic business excellence.

Critical issues to be covered in depth include:

  • Matching the needs of the customer with the voice of the business to drive growth
  • Leveraging Business Excellence to create a more sustainable and innovative business model
  • Optimising customer processes through continuous improvement
  • Leveraging BPM for end to end process excellence
  • Increasing business agility in a competitive market using BPM and Process Excellence

Conference: 26th-27th October 2010
Conference Venue: Mayfair Conference Centre London

Masterclass: 25th October 2010
Masterclass Venue: Thistle Marble Arch

Business Process Excellence Gala Dinner at Hush Mayfair

Sponsored by

Join us on Tuesday, 26th October for a stylish drinks reception and 3-course sit down dinner at HUSH Mayfair. Attended by the speaker and delegate audience, and sponsored by Opentext, this Gala Dinner will give conference attendees the chance to unwind from the first day of the main conference while inducing additional conversation in a more intimate setting. See page 7 for more details.

Benefits of attending

The BPE for Telecoms and Utilities conference is designed specifically to progress and challenge thinking in the Process Excellence space. Our events always attract a high-level and strategic audience creating a matchless opportunity for organisations like your own to showcase their most successful current practices and pave the way forward into 2010 and beyond.

2010 will feature a number of dynamic and senior speakers, providing in depth expertise in Process Management, Customer Excellence and Continuous Improvement. The Business Process Excellence for Telecoms and Utilities features 2 full days with a mix of panel discussions, seminars, interactive roundtables and stand alone presentations, ensuring you expand your awareness of Process Excellence future developments

Who will I meet?

Expect to meet and share ideas with industry leaders:

  • COO
  • CIO
  • Director Operations
  • VP Business/Process Excellence
  • VP Continuous Improvement
  • VP Customer Excellence
  • VP Service Improvement & Management
  • VP Strategy & Development
  • Director Global Change Management
  • Global Recruitment/Talent development/ Strategic Workforce Planning

Focusing on the heavily regulated, customer focused industries:

  • Telecommunications
    • Fixed
    • Mobile
  • Utilities
    • Water
    • Natural Gas
    • Electricity
    • Sewage

With IQPC’s reputation for consistently delivering such high quality speakers and agendas, the Process Excellence portfolio attracts a range of business leaders from across the globe including attendees from the likes of:

Alstom Power, T-Mobile, Vodafone Group, Scottish Power Energy Retail, Sellafield Ltd, Shell, BP Oils, British Gas Services, BT Group, E.ON UK Plc, Bord Gais Network, Marathon Oil, Siemens, Qatar Telecom, Orange, Motorola, Virgin Media, UCB Pharma,

And this is what they had to say……..

Always valuable to attend, I always learn something
Adrian Dunn, BP
Has given quality input & allowed for practice sharing in a very good way, Triggers ideas to test out when coming back to the office
Jon Kummen, Telenor
Good combination of theoretical background and new developments, supplemented with inspirational practical cases
Lars Bryldt Christensen, Post Danmark A/S
Sponsors Media Partner
new-spex LMJ-LOGO-OW

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